How to Cancel Debt Legally

Our Privacy Policy

Cancel Debt Legally is not giving advice or recommendation by virtue of having provided information on this website.

Following completion and submission of the online form, we will pass your information to a panel of solicitors and their introducers who will contact you via telephone using the information you have provided here on the website.

We may receive commission for this introduction. Should you enter into a debt resolution programme, your professional advisor will advise you of any fees which may then apply.

Cancel Debt Legally makes every effort to ensure that the information presented on this website is accurate and timely. Whilst Cancel Debt Legally takes precautions to prevent the occurrence of errors and omissions, the user of this website should not take the accuracy of the information for granted. None of the material contained in this website is to be relied upon as a statement or representation of fact. Cancel Debt Legally does not accept liability or responsibility and it gives no warranty as to the accuracy of this information.

Cancel Debt Legally is not giving advice or recommendation by virtue of having provided information on this Website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Under no circumstances will Cancel Debt Legally, its employees, connected parties or qualified third party associates accept liability for any decision made or action undertaken as part of reliance to the information contained on this website. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your statutory rights are not affected by this disclaimer.

Zebbel Limited trading as Cancel Debt Legally GDPR POLICY

The General Data Protection Regulation (GDPR) was effective from 25 May 2018. This document sets our policy regarding the data we will collect, process, share and other relevant information for you. The information we collect is only done so where we genuinely need it, or where we are required to collect it to perform our legal and/or contractual obligations.

What is the lawful basis for collecting and processing my data?

You made an on-line enquiry through the Cancel Debt Legally website with a view to receiving debt counselling. There are various solutions to our clients within the United Kingdom and it is our job to ensure you receive the right advice.

Under the above legislation we therefore have a legal obligation to collect, process, and share your data. However, to ensure you are completely happy with your data being used, we will also ask you to consent to your data being used as per the document below before we formally act on your behalf.

What data will Cancel Debt Legally collect from me, and why?

Cancel Debt Legally will collect data from you to allow our legal team and debt counsellors to follow up with you over the phone.

This will include:

  • Email address.
  • Telephone number.
  • Details of your debts.

How we use your data

The data you provide is used to establish what debt solution, if any, is the most appropriate for your financial and personal circumstances. We use your data to consider if you meet any of the qualifying criteria, and then we will discuss this with you to determine which option you prefer.

Depending on the solution chosen we will refer you to an approved partner who will propose and administer the solution for you.

Who will Cancel Debt Legally share my data with?

In the process of determining your solution, we will share your data with our panel of solicitors and introducers.


We treat the security of your data with upmost importance. Your data is stored via electronic scans or on our case management software. This data is securely stored on both internal and external servers with the relevant level of security to ensure your data is protected. We employ 3rdparty contractors who manage our IT security on our behalf and only do so to the highest standard.

When will Cancel Debt Legally destroy my data?

We are required to keep data in order to satisfy our regulators of our compliance to regulation and therefore we will keep your data for 6 years. After which we will destroy your data.

Your rights regarding your data

GDPR sets outs what rights you have regarding your data. These are outlined below:

The Right to be Informed

This document sets out the relevant privacy information regarding your data.

The Right of Access

You have the right to access the personal data we hold. Should you wish you can request access to your data free of charge, however, we may charge a fee if your request is manifestly unfounded, excessive, or particularly repetitive. We have one month to provide you with access to your data, which would usually be a PDF file of the data we hold.

Should you wish to access your data please write to Data Protection Officer, Zebbel Limited, 7 St John's Rd, Harrow, Middlesex, HA1 2EY

The Right to Rectification

You have the right for inaccurate data to be rectified or completed if you feel it is incomplete. You can tell us this verbally, or in writing at the address above. We have one month to work with you to correct the data.

The Right to Erasure

You have the “right to be forgotten”, and should you wish this to take place you can either tell us verbally or in writing. We will have one month to comply with your request.

The Right to Restrict Processing

Under this right, you have the ability to request that we still hold your data, but not use it if any of the following apply:

You contest the accuracy of our data and we are working with you to verify it You are challenging the lawfulness of how we use your data and you would like to restrict us using it rather than erase it

We no longer need the data but we require it to establish, exercise or defend a legal claim You object to us processing your data under Article 21(1), however, we are considering overriding this objection.

If any of these circumstances apply we will still hold your data, however we will not process it, share it until we have your consent to remove the restriction, or have legitimate grounds to override your restriction.

The Right to Data Portability

You have the right for your data to be transferred from one data controller to another. We are required to complete this within one month unless the data is complex. This is usually used in banking transactions.

The Right to Object

As an individual you have the right to object to your data:

  • Being processed for legitimate interests or performing a task in the public interest
  • Being used in direct marketing
  • Being used for scientific or historic research and statistics

Cancel Debt Legally only process your data with your express consent, and we never use it for any of the above scenarios.

Rights relating to automated decision making including profiling

Cancel Debt Legally do not use data in this way.

Other rights

You have the right to withdraw consent at any time.

Contact Us

If you have any queries regarding this policy please Contact Us

If you are not happy with how we have processed your data in the first instance you should contact us. If you’re not happy with how we have dealt with your complaint you have the right to complain to the Information Commissioners Officer. Details are at

© Zebbel Limited 2019. All rights reserved. Cancel Debt Legally is a trading style of Zebbel Limited, a limited company registered in England and Wales. Registered number 07979556. Registered Office: 7 St John's Rd, Harrow, Middlesex, HA1 2EY.